Effective Date: January, 2025
Last Updated: October 2025

At Hadero AI, we value your privacy. Our goal is to make sure that your data, whether personal, business, or analytical, is handled responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our AI-powered products and services.

1. Who We Are

Hadero AI provides artificial intelligence–powered software solutions designed to help businesses automate processes such as transcription, document understanding, and data analysis.

Our systems can be deployed on-premises (within your own infrastructure), in the cloud, or in a hybrid model, depending on your security and operational needs.

2. Information We Collect

We collect only the information necessary to provide and improve our services:

• Account information: such as name, email address, organization, and billing details when you register for our services or request a demo.
• Usage data: such as API usage logs, subscription details, and quota consumption for operational purposes.
• Website data: including cookies, analytics, and IP addresses to improve website performance and user experience.
• Uploaded or processed data: when you use cloud-based AI services (for example, to extract text or analyze documents). This data is processed securely and deleted after use.

When our systems are deployed on your premises, all information processed remains entirely within your infrastructure, Hadero AI does not access, store, or transmit any content.

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI services and website
• Authenticate and support your account
• Process payments securely through Stripe
• Improve accuracy, reliability, and user experience
• Communicate updates, invoices, or support notices
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your information to any third party.

4. Data Security

Your data security is our top priority. We use:

• Encryption (TLS 1.3 in transit, AES-256 at rest)
• Secure data centers for hosted processing
• Access control and audit logs
• PCI DSS–compliant payment processing
• Regular security audits and testing

If you deploy our software locally, all processing remains under your control, we never have access to your files or internal data.

5. Data Retention and Deletion

We keep your data only as long as necessary to deliver services or meet legal obligations.
You can request deletion of your account or processed data at any time by emailing privacy@haderoai.com.
When deleted, all associated data and backups are permanently erased within our standard retention period.

6. International Data Transfers

If data is processed outside your country, we use lawful mechanisms such as:

• Standard Contractual Clauses (SCCs) for the EU
• UK Addendum for International Transfers
• Data Privacy Framework (DPF) for US transfers
  All transfers comply with applicable data protection laws.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your data
• Request correction or deletion
• Object to certain processing
• Restrict or withdraw consent
• Port your data to another provider

You can exercise these rights at any time by contacting privacy@haderoai.com.

8. Cookies and Analytics

Our website uses cookies and analytics tools (like Google Analytics) to understand visitor traffic and improve functionality.
You can manage or disable cookies in your browser settings at any time.

9. AI Transparency and Accountability

All Hadero AI systems are designed to comply with the EU AI Act (2024) and global AI ethics guidelines.
We ensure:

• Human oversight for all AI-assisted results
• Clear explanation of AI-generated outputs
• No use of AI for surveillance or unlawful profiling
• Continuous evaluation for fairness, accuracy, and bias reduction

10. Changes to This Policy

We may update this policy to reflect new laws or improvements to our practices.
When changes are made, the updated version will be published here with a new “Last Updated” date.

11. Contact Us

For privacy questions, data requests, or complaints, please contact:

Hadero AI Privacy Office
Email: privacy@haderoai.com
Website: https://haderoai.com

Hadero AI is committed to delivering secure, transparent, and responsible AI, ensuring your trust remains at the center of everything we build.