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Decode emotions. Drive better decisions.

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EdgeSENSE - Understand Emotions. Not Just Words.

EdgeSENSE is on-premises processing tool that understand the emotions and opinions expressed in call transcripts. By processing the text through advanced language models, it categorizes sentiments as positive, negative, or neutral, providing valuable insights into customer experiences. This enables organizations to improve decision-making, enhance customer satisfaction and track overall brand perception in real time.

GAGR Growth
0 %
Time Saved
0 %
Retrieval Speed
0 %
Accuracy
0 %+
Data Control
0 %
Productivity Boost
0 x

40%

Cost Reduction

1000+

Hours saved

80%

Bandwidth Savings

  • SERVICES

Tailored Solutions to

Exceed Expectations.

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Software Development

Crafting custom solutions for platforms, integrating SDL for seamless development & support.

IT Infrastructure
Services

We provide value with industry insights and system integration for transformative change.

Cyber Security
Services

We offer expertise, threat detection, and response for proactive cybersecurity defense.

  • AI & Business

Discover how Script and AI can transform your business.

Stop Losing Hours to Call Replays

Most teams spend valuable time replaying recorded calls just to extract insights. Listening takes 1.5× longer than the call itself — turning 10 hours of conversation into nearly 15 hours of review. With AI transcription, teams skip to what matters — cutting listening time by up to 70% and reclaiming hours every week.

Accelerate Decisions & Training

Supervisors no longer need to sit through full recordings to assess performance or compliance. Transcripts make it easy to search, highlight, and coach faster — improving quality reviews by 2× while saving an average of 8–10 hours per month per analyst.

Scalable Efficiency Across the Organization

Whether you analyze 1,000 or 100,000 calls a month, the time saved compounds fast. Enterprises adopting AI transcription save hundreds of analyst hours annually, enabling quicker reporting, faster customer insights, and measurable ROI from day one.

  • Key Features
EdgeSENSE transforms customer interactions into immediate, actionable intelligence. It delivers Real-Time Emotional Intelligence through automated sentiment classification while guaranteeing Data Sovereignty via secure, on-premises processing ("on-prem"). These features fuel deep Reporting and ensure seamless Workflow Enhancement, integrating insights directly into your existing business systems for improved efficiency and strategic decision-making.

Automated Sentiment Classification

EdgeSENSE processes call transcripts immediately after they are generated by EdgeSCRIPT, categorizing the core customer emotion as Positive, Negative, or Neutral in real time.

1. Proactive Intervention: Instantly flag highly negative interactions for management to address before churn occurs.

2. Efficient Prioritization: Automatically route urgent customer complaints to the highest tier of support based on emotional severity.

3. Consistent Analysis: Remove human bias by applying a uniform, AI-driven standard to measure customer emotion across all transcripts.

On-Premises Privacy & Control

EdgeSENSE processes call transcripts immediately after they are generated by EdgeSCRIPT, categorizing the core customer emotion as Positive, Negative, or Neutral in real time.

1. Data Privacy: Sensitive customer call content never leaves your corporate firewall, meeting strict internal and regulatory requirements.

2. Predictable Performance: Eliminate cloud-based latency and unexpected API costs with dedicated, on-premises compute resources for analysis.

3. Full Control: Maintain complete ownership and governance over your AI models and all derived customer experience data.

Actionable Workflow Integration

EdgeSENSE processes call transcripts immediately after they are generated by EdgeSCRIPT, categorizing the core customer emotion as Positive, Negative, or Neutral in real time.

1. Targeted Agent Coaching: Identify specific call segments or agents consistently driving negative sentiment for focused, impactful training.

2. Automated QA: Automatically score and audit agent performance based on the sentiment outcomes of their calls, streamlining the quality assurance process.

3. Seamless Integration: Leverage the existing APIs to push sentiment data directly into your business systems for immediate operational use.

Deep Customer Experience Insights

Transform raw sentiment scores into actionable business intelligence, enabling a precise understanding of the overall customer satisfaction and brand perception.

1. Improve Decision-Making: Use quantified sentiment trends to validate marketing strategies, product changes, and service policy updates.

2. Identify Root Causes: Correlate negative sentiment spikes with specific topics, products, or agent scripts to pinpoint systemic issues.

3. Track Brand Perception: Monitor the overall sentiment trend over time to measure the real-time impact of company actions on customer loyalty.

 

Discover how Sentiment Analysis and AI can transform your business.

Real-Time Customer Pulse

Instantly categorize customer emotions from call transcripts, enabling proactive intervention and accelerated decision-making with AI-powered accuracy.

Seamless Integration

Easily connect real-time sentiment insights to your enterprise applications using simple, robust APIs, leveraging your existing EdgeSCRIPT investment for scalable on-prem AI.

Data Sovereignty

Keep all sensitive sentiment data secure within your firewall with on-premises AI, ensuring full control and compliance via Dockerized deployment.

AI-Powered Accuracy

Built on fine-tuned models like Whisper Large V3 Turbo, Silero VAD and Pyannote 3.1 for high-quality transcription and speaker  separation.

Multi-Language & Format Support

Handles diverse accents and file types: wav, avi, mp3, mp4, OPUS, GSM and more.

Cost-Optimized Intelligence

Handles diverse accents and file types: wav, avi, mp3, mp4, OPUS, GSM and more.

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  • WHY CHOOSE US

Our Unique Service Propositions

Our Edge

In 21 years in business, We have gained in-depth knowledge of various Industries and Sectors, including their security and regulatory.

Our Philosophy

We're more than suppliers; we're committed partners at Hadero, ensuring your success is our priority.

Our Belief

At Hadero, we innovate with purpose, integrity, collaboration and social responsibility, all while prioritizing environmental sustainability.

  • Pricing

Free

Integrate your systems in just a few steps.

Includes
  • 600 minutes for 3 months
  • Limited API Keys
  • Execution Monitoring
  • Technical Support for integration

$0/mo

Get Started

Business

Ready to put things in motion

Includes
  • 1K minutes / mo
  • Limited API Keys
  • Execution Monitoring
  • Basic Support

$10/mo

Get Started

Enterprise

Have unique requirements, talk
to us

Includes
  • Unlimited Minutes
  • Special Pricing
  • Unlimited API Keys
  • Dedicated Support

For 100k mins/month or more

Contact Sales

Ready to Transform Your Business?

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LOCATIONS

From Local Roots to Global Footprints

Canada

690 Dorval Drive, Suite 200, Oakville, ON L6K 3X9 Canada

France

220 Avenue Dauphiné 83240 Cavalaire France

England

33 Hatley Avenue, Barkingside, Ilford, Essex IG6 1EG

UAE

UnionProperties, Dubai Investment Park, Dubai

Pakistan

31-D, Commercial Zone, Canal-view Society, Lahore 54500

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