FAQs

1. WHAT IS HADEROAI?

HaderoAI is an AI-driven platform designed to automate and optimize business operations through intelligent data extraction, transcription, sentiment analysis, and text categorization. It offers both SaaS and on-premises solutions tailored to diverse enterprise needs.

2. WHAT SERVICES DOES HADEROAI PROVIDE?

HaderoAI offers four main services:

  • EdgeDOC – AI-powered document data extraction (SaaS-based).
  • EdgeSCRIPT – On-premises transcription of audio and video into text.
  • EdgeSENSE – On-premises sentiment and emotion analysis from text.
  • EdgeTAG – On-premises call transcript categorization and intent detection.

3. HOW IS BILLING HANDLED FOR HADEROAI SERVICES?

All services are integrated with Stripe, ensuring secure, transparent, and automated billing.

4. DO ALL SERVICES SUPPORT APIS?

Yes. Each HaderoAI service provides APIs that allow seamless integration into enterprise systems and workflows.

5. ARE HADEROAI SERVICES MULTI-LANGUAGE?

Yes. All HaderoAI services support multiple languages for global adaptability.

1. What is EdgeDOC and how can it benefit my business?

EdgeDOC, is a platform developed by Hadero that leverages Optical Character Recognition (OCR) and Artificial Intelligence (AI) to automate document processing and data extraction. This technology can transform your business by streamlining workflows, reducing manual data entry, minimising errors, and ultimately boosting productivity and profitability.

2. Our business handles a large volume of invoices and receipts. Can EdgeDOC help us manage this process?

Absolutely. EdgeDOC excels at automating invoice and receipt processing. It extracts key data from these documents, automatically classifies expenses, tracks due dates, and matches purchase orders with corresponding invoices. This eliminates manual data entry, accelerates financial workflows, and significantly improves the accuracy of expense tracking.

3. We struggle with efficiently managing contracts. Can EdgeDOC simplify this process?

Yes, EdgeDOC can significantly simplify contract management. It automatically extracts crucial information such as key clauses, dates, and terms from your contracts. Additionally, it flags important details like deadlines and obligations, ensuring you never miss a critical date or commitment. This streamlined process reduces legal risks and accelerates contract reviews and approvals.

4. We are interested in improving our customer service with AI. How can EdgeDOC assist us?

EdgeDOC can enhance your customer service by digitizing customer forms, surveys, and feedback. Its AI-powered analysis of this data helps you understand customer behaviour and sentiment, enabling faster response times and personalised customer engagement. This leads to increased customer satisfaction and loyalty.

5. Can EdgeDOC help our business ensure compliance and manage risk?

Certainly. EdgeDOC digitizes legal and regulatory documents, making them easily searchable and analysable. Its AI capabilities can identify potential compliance risks within these documents, helping you proactively mitigate liabilities and maintain regulatory standards. This ensures your business is always audit-ready and minimises the risk of non-compliance.

6. We are looking for ways to optimize our inventory management. How can EdgeDOC contribute to this?

EdgeDOC can revolutionize your inventory management. By digitizing inventory records, its AI algorithms can forecast demand, optimize stock levels, and automate the reordering process. This prevents stockouts and overstock situations, streamlines supply chain operations, and ultimately saves costs.

7. Is EdgeDOC capable of detecting and preventing fraud?

Yes, EdgeDOC offers robust fraud detection and prevention capabilities. It analyses financial documents, identity records, and other critical data to detect anomalies that could indicate fraudulent activity. This protects your business from financial losses and secures sensitive information.

8. Does Hadero offer tailored EdgeDOC solutions for specific business needs?

Absolutely. Hadero understands that every business is unique. They provide bespoke EdgeDOC solutions tailored to the specific requirements of your business, whether you are a small enterprise or a large organization. Their goal is to equip you with the tools necessary to boost productivity, reduce costs, and drive sustainable growth.

1. WHAT IS EDGESCRIPT?

EdgeSCRIPT is an on-premises AI solution that converts audio and video files into accurate, time-stamped text transcriptions.

2. WHAT FORMATS DOES EDGESCRIPT SUPPORT?

It supports multiple audio/video formats including WAV, AVI, OPUS, GSM, MP3, and MP4.

3. WHAT MODELS ARE USED IN EDGESCRIPT?

It utilizes Whisper Large v3 Turbo, Silero VAD, and Pyannote Speaker Diarization 3.1 for transcription and speaker identification.

4. HOW IS DATA SECURITY MANAGED?

All processing occurs within the customer’s infrastructure. Files are deleted automatically after processing.

5. IS EDGESCRIPT CROSS-PLATFORM?

Yes, it can be deployed on both Linux and Windows via Docker.

1. WHAT IS EDGESENSE?

EdgeSENSE is an on-premises sentiment analysis tool that detects emotions and opinions in call transcripts, categorizing them as positive, negative, or neutral.

2. WHAT MODEL POWERS EDGESENSE?

It uses Qwen3 (4B instruct), a fine-tuned large language model optimized for sentiment and emotional understanding.

3. HOW IS EDGESENSE DEPLOYED?

Through Docker on Linux or Windows within the customer’s infrastructure.

4. WHAT KIND OF INSIGHTS DOES EDGESENSE PROVIDE?

It helps businesses track customer satisfaction, sentiment trends, and brand perception in real time.

5. IS DATA SENT TO THE CLOUD FOR PROCESSING?

No. All data is processed locally within the customer’s environment to maintain confidentiality.

1. WHAT IS EDGETAG?

EdgeTAG is an on-premises AI tool that categorizes call transcripts into predefined segments such as Greeting, Inquiry, Assistance, Feedback, etc.

2. WHAT MODEL POWERS EDGETAG?

It uses Qwen3 (4B instruct) to classify call text into meaningful business categories.

3. WHAT IS THE MAIN USE CASE FOR EDGETAG?

It enables organizations to understand call intent, improve routing, identify common issues, and enhance overall customer experience.

4. DOES EDGETAG REQUIRE CLOUD ACCESS?

No. Like other on-prem services, EdgeTAG processes data entirely within the customer’s infrastructure.

5.CAN EDGETAG INTEGRATE WITH OTHER SYSTEMS?

Yes, it provides APIs for easy integration with CRM, analytics, or workflow management tools.

1. WHAT ARE THE DEPLOYMENT OPTIONS AVAILABLE?

  • EdgeDOC: Cloud (SaaS-based).
  • EdgeSCRIPT, EdgeSENSE, EdgeTAG: On-premises (Docker-based).

2. WHAT ARE THE INFRASTRUCTURE REQUIREMENTS?

A Docker-compatible environment (Linux or Windows) with sufficient processing power and storage for on-prem services.

3. HOW ARE API KEYS GENERATED?

For cloud services (EdgeDOC), API keys are generated via the HaderoAI subscription portal.

4. CAN MULTIPLE SERVICES BE COMBINED?

Yes. For example, EdgeSCRIPT can transcribe a call, EdgeSENSE can analyze sentiment, and EdgeTAG can classify it—all within the same workflow.

5.WHERE CAN I MONITOR USAGE AND QUOTAS?

Each service includes a dashboard that displays available and consumed quota, billing details, and workflow metrics.

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